FAQ | Crateen
Q: How to order and buy?
Welcome you in our Website Crateen.com, please follow these steps:
- You have to sign up in our site.
- Adding the products you like to your cart.
- After adding all products you like and finish shopping, enter your cart and complete the order request.
- We will receive your order directly and will be happy to serve you.
Q: How do I register in Carteen ?
Dear customer, please follow these steps:
- At the top of the page click on the "Sign-up".
- Fill out the required fields.
- Click "Register" and enjoy shopping with us.
Q: Can I change my information ?
- Log in to your account (or if you're already logged in, click at the top of the page " My Account ")
- Edit the information want to be changed.
- Click Save. And thats it !!
Q: I forgot my password, how do I log in ?
Follow the steps carefully:
- Go to the login page by clicking on the "Login" top of the page.
- Click on the "Forgot Password".
- Enter your e-mail that you forgot its password.
- Message will be sent to your e-mail includes a line click on it to set a new password.
Q: I wanted to buy a particular piece, but it has been sold and no longer available, will it be provided again?
- We can not say for sure that we'll provide the products that were sold in advance, but we study the most required products, and we will provide it again if possible.
Q: What payment methods do you deal with?
- You can pay using the Credit Card.
- Or Cash on Delivery (within UAE only)
Q: Can I get a discount if you apply in large quantities?
- All the goods we offer are discounted in advance, so we can not hold discounts on large quantities.
Q: How we deliver Orders ?
- By shipping companies that we deal with, we always strive to choose the good company and effective one to which its deliver in full speed and more safely.
- Inside UAE (local carrier Fast Line)
- For Arab Gulf Countries (FedEx Express)
Q: How long time to receive my order?
- It takes one-to-two days if your address within Ras Al Khaimah, where our headquarters, but if the address in the rest of the cities of the United Arab Emirates, so will take 3-4 days depending on the distance.
Q: Can I cancel my order from Crateen.com ?
- There is no problem if you change your mind to cancel the order, you have to contact us immediately on the number 00971507401289 or through other means available.
- Please see the Refund & Cancellation Policy
Q: Can I my order before shipping to my house ?
- We always provide all avenues to ensure the comfort and happiness of our valued customers using our Website Crateen.com, so you can change your order and you have to Contact Us at the number listed bottom of the site and you will be treated immediately.