Refund & Cancellation Policy

We are seeking to present a full satisfaction for you through our communicating and easy conditions with an awesome products that suit your needs.

For sure, if you are not satisfied with your purchase or with your received order, you have the right within 7 days from the purchase date either to return your order for a full refund or exchange it for something else

If an item received is not the same one ordered, doesn’t work or function as advertised, is missing any component or accessory, faulty, damaged or not in the advertised condition, you have the right to return it and we will arrange for it.

* Please Read the Conditions Carefully *

Conditions of Refund and Cancellation:

  • You can return your purchase for up to 7 days from the day it reaches your hands.
  • Products must be in the condition you received them and in the original box and/or packaging.
  • Please make your claims for "damaged items" immediately within 12 hours from receiving the goods, otherwise Crateen.com reserves the right to refuse a return / refund / exchange request.
  • We'll pay the return shipping costs if the reason is a result of our error. But if the reason for returning isn't a result of our error, the shipping cost of return will be deducted from your refund. Otherwise no cancellation charges if the order status is pending.
 

Conditions of Exchanging:

  • For sure if you bought an item that does not suit your needs or you just changed your mind of it for a personal reasons, you can easily change it with another item within 3 day from the date of purchase.
  • Shipping charge of exchanging will be free one time for each order for United Arab Emirates.
  • For GCC countries, shipping charge of exchanging will be upon your responsibility.

Indeed, we work for you! Just Contact Us to request a refund and our Customer Care will deal with you in a talented communicate. Don’t worry about it, everything gonna be OK!.

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